💖 Glemaé Care Service Experience

At Glemaé, we believe every woman deserves luxury without compromise. That’s why we stand by our promise of exceptional quality, transparent service, and a shopping experience designed with you in mind. From pre-purchase support to post-purchase care, we’re here for you — because your crown deserves royal treatment.

💎 1. Our Service Commitment

At Glemaé, we combine trusted craftsmanship with empowered beauty. Our priority is to deliver:

Premium-grade wigs and hairpieces
Personalized customer care
A seamless shopping experience from start to finish

We listen, we learn, and we evolve with your feedback.

💬 2. Pre-Sale Support

We’re with you every step of the way before you buy:

✅ Honest, Transparent Product Info
Every product is described clearly so you know exactly what you're receiving.
💬 Fast Replies to Inquiries
We aim to respond to all emails and messages within 30 - minutes during business hours.
📦 Real-Time Order Tracking
Your tracking number will be provided immediately after your order is shipped.

🎁 3. After-Sale Support

Because your experience matters — even after delivery:

🛠️ Expert Guidance
If you have any questions about your Glemaé unit, contact us right away — we’ll guide you through styling, care, or issues.
⏱️ Timely & Compassionate Help
We respond quickly and aim to resolve any concerns with care.
🔁 Fair Return Policy
If you receive the wrong item (length, texture, or colour), or your unit is defective due to non-artificial reasons, we accept returns within 7 days of delivery.
💰 Satisfaction Guarantee
Our professional after-sales team is committed to making sure you leave happy — whether that’s with a replacement, exchange, or refund.

📌 4. Delivery & Inspection Notice

Glemaé partners with verified logistics providers to ensure fast and safe delivery. However, please inspect your package upon arrival for:

Wig condition
Accessories (if any)
Accuracy in order details

In the rare case of a delivery issue or item concern, contact us immediately, and we’ll take care of it.

📞 5. Contact Glemaé

We’re always here to help — your satisfaction is our crown jewel.

📧 Email: care@glemae.com
💬 Live Chat: Available on the bottom right of every page